Refund policy
Return & Refund Policy
At Fools of Light, every piece is made to order, created individually after you place your order and not pulled from pre-made stock. Because of this, our return policy works a little differently than a typical retail store.
You can always contact us with any return question at Sebu@foolsoflight.com.
What's covered
We will happily offer a replacement or refund if your item arrives:
- Damaged in transit
- Defective (printing error, material flaw, etc.)
- Incorrect (wrong item, or wrong size than what you ordered)
How to request one
Contact us at Sebu@foolsoflight.com within 14 days of delivery, including:
- Your order number
- A description of the issue
- A photo showing the damage, defect, or error
A photo is all we need. There is no need to ship the item back to us.
We will review and respond within 2 to 3 business days with next steps.
What's not covered
Because each item is made specifically for your order, we are unable to accept returns or exchanges for:
- Incorrect size ordered (please check our size chart before ordering)
- Change of mind or personal preference
- Minor variations in print placement or color that fall within normal production tolerance
Refund method
Approved refunds are issued back to your original payment method. Replacements are reprinted and reshipped at no additional cost to you.
Processing time
Approved refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card provider. If more than 15 business days have passed since your refund was approved, please contact us at Sebu@foolsoflight.com.